Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds, cancellations, paused work, monthly plans, and service terminations are handled by Webline Masters, LLC.

This policy applies to services ordered from or provided by Webline Masters through weblinemasters.com, email, invoices, proposals, WhatsApp, live chat, or any other written business communication.

This policy should be read together with our Terms of Service, Privacy Policy, Website Care Terms, Hosting Service Level Policy, and any proposal, invoice, statement of work, or written agreement related to your service.

If a specific written proposal, invoice, or agreement includes different refund or cancellation terms, the more specific written terms will apply to that project or service.

Company: Webline Masters, LLC. Website: weblinemasters.com. Email: [email protected]. Phone: +201558205586.

Address: 1111B S Governors Ave, Dover, Delaware 19904, United States.

Webline Masters provides digital services, custom work, technical services, consulting, hosting support, website care, and project-based delivery.

Because many services involve time, planning, strategy, custom development, design, technical setup, third-party purchases, or reserved capacity, payments may become partially or fully non-refundable once work has started, resources have been allocated, or third-party costs have been incurred.

Refunds are handled based on the type of service purchased, whether work has started, whether work has been completed or delivered, whether third-party costs were incurred, whether the service is project-based or recurring, the terms of the proposal or invoice, and applicable law.

Project-based services may include website design and development, WordPress development, custom website development, e-commerce store setup, landing pages, speed and security fixes, technical tasks, AI or automation setup, consulting, audits, strategy work, integrations, website migration, design, or content implementation.

For project-based services, we may require full payment upfront, a 50% upfront payment followed by milestone payments such as 25% during progress and 25% before final delivery, or another written payment schedule agreed before work begins.

Unless otherwise agreed in writing, work begins after acceptance of the proposal and receipt of the required upfront payment.

Deposits and upfront payments reserve time, begin planning, and allow us to start work.

Deposits or upfront payments may be non-refundable once work has started, planning or technical work has begun, a project slot has been reserved, third-party products or services have been purchased, systems have been configured, or deliverables have been prepared, shared, or partially delivered.

If you cancel before any work has started and before any third-party costs have been incurred, we may issue a refund of the unused amount, minus payment processing fees or administrative costs where permitted.

Completed work is not refundable if it has been delivered according to the agreed scope.

This includes completed website pages, design work, development work, technical fixes, setup tasks, audits, strategy documents, migration work, automation workflows, support tasks, troubleshooting, or investigation work.

A change of mind, change of business direction, lack of use, delayed feedback, or decision not to launch does not make completed work refundable.

For projects with milestone payments, each milestone payment becomes due according to the agreed schedule.

A milestone payment may become non-refundable once the related milestone work has started, been completed, been shared for review, or been approved.

Final files, website launch, handover, transfer, or access may be withheld until all due payments are received.

Refunds are not provided because of requests that fall outside the agreed project scope.

If you request new features, new pages, major design direction changes, new integrations, additional revisions, new content work, or work not included in the original agreement, this may require additional fees and timeline changes.

A revision means a reasonable adjustment to work already included in the agreed scope. It does not include a new service, new direction, or major rebuild unless agreed separately.

Third-party costs are non-refundable once purchased, paid, activated, reserved, configured, or made available.

Third-party costs may include domains, hosting plans, paid plugins, themes, stock assets, fonts, APIs, SaaS subscriptions, email services, automation tools, payment provider fees, security tools, backup tools, server resources, control panel licenses, or any external service purchased for the project.

Third-party products and services are subject to the refund policies and terms of the relevant provider. If a third-party provider refuses a refund, we cannot provide a refund for that cost.

Monthly services may include website care plans, hosting plans, managed hosting support, monitoring, maintenance plans, support retainers, automation support, or ongoing advisory and improvement plans.

Monthly services are paid in advance. Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid billing cycle.

We do not usually provide partial refunds or prorated refunds for unused time in the current billing cycle unless required by law or agreed in writing. To avoid renewal, request cancellation before the next billing date.

Website Care plans may be cancelled by written notice through email, WhatsApp, live chat, or another official communication channel we provide.

Cancellation usually takes effect at the end of the current billing cycle.

After cancellation, monitoring, updates, backups managed by us, security checks, and included support may stop. Premium tools, licenses, or services included through us may be removed, restricted, or transferred where possible. Future fixes, restoration, migration, or reactivation may be billed separately.

Hosting services may include hosting accounts provided through Webline Masters infrastructure, reseller hosting, managed third-party hosting, or hosting assistance through providers such as Hostinger or similar services.

Hosting is paid in advance. Unless otherwise agreed in writing, hosting cancellation takes effect at the end of the current paid billing cycle. Hosting fees are generally non-refundable once the billing cycle has started unless required by law or agreed in writing.

After hosting cancellation, your website, files, databases, email services, backups, or hosting account may become unavailable after the paid period ends. You are responsible for requesting migration, backup, or transfer before the service ends. Migration, backup preparation, restoration, or transfer support may be billed separately.

We may suspend or cancel hosting immediately for illegal activity, malware, phishing, spam, abuse, security risk, non-payment, or violation of our Terms of Service.

For recurring services, payment is due in advance.

If payment is late, we may send a reminder after the due date, pause non-critical work or support after 7 days of non-payment, suspend the related service after 14 days of non-payment, and terminate the service after 30 days of non-payment.

Suspension or termination due to non-payment does not cancel amounts already owed. Reactivation may require payment of overdue invoices, renewal fees, third-party fees, and applicable reactivation, restoration, migration, or support fees.

A project may be delayed if you do not provide required content, approvals, credentials, feedback, payment, or access.

If we do not receive the required response or materials for 30 days, we may pause the project. If we do not receive them for 60 days, we may treat the project as inactive or abandoned.

For inactive or abandoned projects, payments already made may not be refundable, timeline estimates may no longer apply, project availability may need to be rescheduled, prices may need to be updated, and a reactivation fee or new proposal may be required.

If you cancel a project before any work starts, before any time is reserved, and before any third-party costs are incurred, we may provide a full or partial refund.

Any approved refund may exclude payment processing fees, bank transfer fees, currency conversion fees, administrative costs, third-party fees, or reserved time and consultation already provided.

If you cancel after work has started, we may calculate any potential refund based on work already completed, time already spent, project planning and management performed, deliverables prepared or shared, third-party costs incurred, reserved project capacity, non-refundable setup or service fees, and the terms of the proposal or invoice.

In many cases, no refund may be available after work has started, especially for custom work, completed milestones, technical tasks, audits, consulting, setup, or services already performed.

We may cancel, refuse, suspend, or terminate a service if the client violates our Terms of Service, payment is not made on time, the project involves prohibited activity, the website creates legal or security risk, required access or approvals are not provided, the client behaves abusively, a third-party provider restricts service, or continuing the service creates unreasonable burden or risk.

If we cancel a service because of client violation, non-payment, abuse, prohibited activity, or security risk, refunds may not be available. If we cancel without cause and before completing prepaid work, we may provide a reasonable refund for unused prepaid services, excluding completed work and non-refundable third-party costs.

Setup fees may apply to hosting setup, server setup, website care onboarding, website migration, security setup, monitoring setup, automation setup, plugin or tool configuration, technical investigation, and account configuration.

Setup fees are generally non-refundable once setup work has started or been completed.

If we provide digital files, templates, documents, design assets, code snippets, website components, or downloadable resources, these may be non-refundable once delivered, downloaded, accessed, or shared.

This does not affect any rights you may have under applicable law.

To request a refund or cancellation, contact us at [email protected].

Your request should include your name or company name, the related invoice number, project name, or service plan, the reason for the request, and any relevant details or supporting information.

We may ask for additional information to review the request. Approved refunds are usually processed within 14 business days after approval, but the time it takes for funds to appear in your account may depend on your bank, payment provider, country, or payment method.

Refunds are usually returned to the original payment method where possible.

If you believe there is a billing issue, please contact us first so we can review and try to resolve it.

Starting a chargeback or payment dispute without contacting us may delay resolution and may result in suspension of services, hosting, support, or deliverables while the dispute is reviewed.

We reserve the right to provide evidence of agreed terms, invoices, completed work, communication, and delivered services to payment processors or financial institutions in response to chargebacks or disputes.

Discounted services, promotional offers, bundled services, or limited-time offers may have special refund or cancellation terms.

Unless otherwise stated in writing, discounts do not apply retroactively to previous invoices or existing agreements.

If a discounted bundle is cancelled, any refund may be calculated based on the standard price of work already performed, not the discounted bundle price.

Nothing in this policy is intended to limit rights that cannot be waived under applicable law.

If you are a consumer and applicable law gives you a cancellation, withdrawal, refund, or cooling-off right, we will comply with the law that applies to your situation.

Many of our services involve custom digital work, business services, immediate performance, third-party costs, or work started with your approval, which may limit or remove refund rights where permitted by law.

We may update this Refund & Cancellation Policy from time to time.

When we update this policy, we will revise the Last Updated date at the top of this page.

For active paid projects or services, the refund and cancellation terms in the accepted proposal, invoice, or written agreement will continue to apply unless otherwise required by law or agreed in writing.

If you have questions about this Refund & Cancellation Policy, please contact Webline Masters, LLC, 1111B S Governors Ave, Dover, Delaware 19904, United States.

Email: [email protected]. Phone: +201558205586.